If you are a customer from outside of Europe you are on the wrong store! Please go to the Warlord Games UK store or the Warlord Games Rest of World store.


DELIVERY IN EUROPE

Please note that all orders placed through the Warlord webstore are shipped from our warehouse, located in Nottingham, United Kingdom.

Order Preparation

Once you have placed your order, on average it takes 2-3 working days to prepare, pack and leave our warehouse, but please be aware that it may take longer. 

'Made to Order' items are not always kept in stock; they tend to take a little longer as they need to be cast by our expert team.

At extremely busy times it can take up to 10 working days for orders to leave our warehouse, regardless of the shipping method selected.

Shipping

We are not offering alternative shipping options only Courier (this would be, at our discretion, either UPS, FedEx or Royal Mail International Signed For).

Courier Service

We use UPS, FedEx or Royal Mail ISF as our shipping methods to ship everywhere outside the UK.

This method takes 2-7 working days for destinations outside of the UK; parcels sent with this method are trackable.

By providing a mobile number during the checkout process, UPS and FedEx will send an automatic message with the tracking number for the parcel.

Please be aware that unfortunately we are unable to offer this service for deliveries to PO Boxes and, regardless of the value of the order or the shipping method originally selected, we will have to use Royal Airmail Standard in these cases, possibly splitting the order in multiple parcels. We will not be able to provide refunds on shipping charges applied on orders in these cases.

Spray Cans and exceptional items

Regulations currently prevent us from shipping pressurised containers by air, so at present we are unable to ship spray cans outside of UK and Europe. Because Royal Mail does not accept spray cans, all orders containing spray cans will be sent by Courier Delivery by default (UPS or FedEx) and will be charged regardless of the size of the order.

Please be aware that also for a small number of products in our web store – like for example some of the gaming playmats – we have to apply restrictions on the type of shipping method available and/or destinations: we provide notice in these cases on the specific products pages.

Shipping delays with Royal Mail Standard method outside the UK

If you have specifically requested Royal Mail Shipping or if you have set a PO box delivery address, we would send your parcel via Royal Mail Standard shipping.

Parcels sent with this method are not trackable.

European customers on average receive their parcels within 9 working days and Rest of the World customers within 15 working days. Royal Mail states that in case of local delays or longer Custom processes parcels are delivered within 28 working days; after such a deadline the parcel should be considered lost.

Please be aware that this shipping method would still be charged as the Courier method, if the order value would be lower than the threshold for free Courier Shipping (when applied).

Courier shipping charges for orders to be shipped outside of the UK

We're continuing to work as hard as we can to provide our customers outside the UK with the best shipping rates possible, and we're pleased to announce the return of free shipping on a trial basis

All orders under €120 will be charged €15 for tracked shipping. All orders above €120 will receive receive free tracked shipping. Additionally, we will continue to provide a Delivery Duties Paid (DDP) service on all orders to the EU - that means no VAT fees!

We'll continue to review the situation and proceed accordingly.

Pre-Orders

Orders placed with pre-order items included will be held until the scheduled shipping date of the pre-order item. If you want your other products earlier please place a separate order so we can ensure you get your goodies as early as possible!

Custom Charges

Custom charges may apply when shipping outside of the UK.

Orders may require you to pay import charges and brokerage/administrative fees – these are solely the responsibility of the customer.

VAT value and handling fees for parcels to European destinations

We are now offering a DDP service (Delivery Duties Paid) to all customers in the EU (European Union). 

This means that no VAT value and no handling fees for VAT value charged will be demanded to customers at delivery, because we already took care of them.

Please be aware that DDP service would not cover for additional fees or charges - other than VAT - that the local custom regulations would decide to apply on the goods - these are solely the responsibility of the customer.

DDP service would not be applied on shipments with a PO Box destination or sent via Royal Mail: in these cases Duties and Handling fees will likely be requested at the time of delivery and these are solely the responsibility of the customer.

DDP service is not available for Stockists customers who place their online orders using their special and personal discount code; these parcels would be sent only via DDU (Delivery Duty Unpaid).

Placing orders with Greece as destination

Given the very high costs imposed by our delivery services on shipments to this country, we sadly had to temporarily suspend shipping to Greece until we are able to find an alternative financially sustainable solution.

This said, if customers would accept for their order to be shipped without DDP service that we provide for the rest of EU destinations, by contacting our Customer Service team directly, we would be able to receive the order and have it shipped to Greece.

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Delivery Location

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NB. If you change delivery location later, you will need to create a new account
and anything in your cart will be lost.

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