Shipping & Delivery

Shipping

We are shipping all our parcels to European destinations with Courier and tracked methods (this would be, at our discretion, either UPS, FedEx, Royal Mail International Signed For or FedEx with Tracked Local Postal delivery).

Courier Service

We use UPS, FedEx  Royal Mail ISF or FedEx with Tracked Local Postal delivery as our shipping methods to ship everywhere outside the UK.

This method takes 2-8 working days for destinations outside of the UK; parcels sent with this method are trackable.

By providing a mobile number during the checkout process, UPS and FedEx will send an automatic message with the tracking number for the parcel.

Please be aware that unfortunately we are unable to offer this service for deliveries to PO Boxes and, regardless of the value of the order or the shipping method originally selected, we will have to use Royal Airmail Standard in these cases, possibly splitting the order in multiple parcels. We will not be able to provide refunds on shipping charges applied on orders in these cases.

Spray Cans and exceptional items

Regulations currently prevent us from shipping pressurised containers by air, so at present we are unable to ship spray cans outside of UK and Europe. Because Royal Mail does not accept spray cans, all orders containing spray cans will be sent by Courier Delivery by default (UPS or FedEx) and will be charged regardless of the size of the order.

Please be aware that also for a small number of products in our web store – like for example some of the gaming playmats – we have to apply restrictions on the type of shipping method available and/or destinations: we provide notice in these cases on the specific products pages.

Shipping delays with Royal Mail Standard method outside the UK

If you have specifically requested Royal Mail Shipping or if you have set a PO box delivery address, we would send your parcel via Royal Mail Standard shipping.

Parcels sent with this method are not trackable.

With this method, European customers on average receive their parcels within 9 working days and Rest of the World customers within 15 working days. Royal Mail states that in case of local delays or longer Custom processes parcels are delivered within 35 working days; after such a deadline the parcel should be considered lost.

Please be aware that this shipping method would still be charged as the Courier method, if the order value would be lower than the threshold for free Courier Shipping (when applied).

Courier shipping charges for orders to be shipped outside of the UK

We're continuing to work as hard as we can to provide our customers outside the UK with the best shipping rates possible, and we're pleased to announce the return of free shipping on a trial basis

All orders under €90 will be charged €15 for tracked shipping. All orders above €90 will receive receive free tracked shipping. Additionally, we will continue to provide a Delivery Duties Paid (DDP) service on all orders to the EU for VAT values.

We'll continue to review the situation and proceed accordingly.

Pre-Orders

Orders placed with pre-order items included will be held until the scheduled shipping date of the pre-order item. If you want to receive your other products earlier please place a separate order so we can ensure you get your goodies as early as possible!

Custom Charges

Custom charges may apply when shipping outside of the UK.

Orders may require you to pay import charges and brokerage/administrative fees – these are solely the responsibility of the customer.

VAT value and handling fees for parcels to European destinations

We are now offering an IOSS and DDP service (Delivery Duties Paid) to all customers in the EU (European Union). 

This means that no VAT value and no handling fees for VAT value charged will be demanded to customers at delivery, because we already took care of them.

Please be aware that DDP service would not cover for additional fees or charges - other than VAT - that the local custom regulations might decide to apply on the goods - these are solely the responsibility of the customer.

DDP service would not be applied on shipments with a PO Box destination or sent via Royal Mail: in these cases Duties and Handling fees will possibly be requested at the time of delivery and these are solely the responsibility of the customer.

DDP service is not available for Stockists customers who place their online orders using their special and personal discount code; these parcels would be sent only via DDU (Delivery Duty Unpaid).

Placing orders with Greece as destination

Given the very high fees imposed by local Customs and Import regulations on shipments to this country, we are not able to ship parcels to Greece applying the DDP service on VAT that we offer for the rest of EU destinations.

This said, if customers would accept for their order to be shipped without DDP service that we provide for the rest of EU destinations, by contacting our Customer Service team directly, we would be able to receive the order and have it shipped to Greece. 

We are currently unable to ship to the following countries:

Russia, Ukraine, Belarus & Iran.